Due to the continued success of the organisation we have an open position for a 6 month contract for a Process Improvement Associate in the Billings Department.
Role Purpose
The Aeronautical Revenue Billings Process Improvement Associate will verify the integrity and accuracy of all flight data on the Airport Operations Management System (Fusion) for the purposes of generating invoices for all aeronautical charges and the production of statistical reports.
A key component of this role is process improvement. This role will identify and support improvement efforts, facilitate digitisation and automation opportunities. The role will require conducting a comprehensive evaluation of current processes to identify areas of inefficiency and potential risks and working with the cross functional team to introduce efficiencies, implement changes, and sustain improvements.
Key Areas of Responsibility
- Verifying the integrity and accuracy of all flight information in Fusion to facilitate the periodic billing of aeronautical charges.
- Production and issuance of statistical reporting, meeting weekly, monthly & ad-hoc requirements.
- Ensuring the timely close off of accounts to facilitate billing i.e. weekly/monthly
- Miscellaneous billing of ancillary airport charges.
- Ensure the maximisation of all operational revenues through billing processes.
- Respond and resolve customer queries relevant to airport charges in collaboration with Finance Shared Services.
- Conduct a comprehensive evaluation of current processes to identify areas of improvement. This evaluation will provide the foundation for identifying, prioritising and implementing improvement opportunities in Revenue Billing & Statistics.
Qualifications, Skills and Experience
The candidate should have
- Significant financial experience in Billings
- Proficient systems user and in the use of Microsoft Office, particularly Excel.
- Detail orientated mindset with the ability to multitask and think critically and strategically
- Strong analytical, problem solving and facilitation skills
- Experience in meeting deadlines, coordinating activities and escalating risks and issues
- Strong team player with the ability to collaborate and build relationships with cross-functional teams
- Ability to take ownership and deliver to deadlines in a fast – paced environment
- Proven experience of process improvement initiatives/projects - taking seed ideas and nurturing them into improvements across the operation; initiate continuous improvement methodologies.
- Excellent communication skills, with the ability to present findings, recommendations, and technical concepts to both technical and non-technical stakeholders.
- Ability to set up, facilitate and lead service improvement sessions with a range of business stakeholders
- Provide training and support to employees to ensure understanding and adoption of improved processes.
- Competence in developing a standardised framework for continuous process improvement and automation.
