We currently have an excellent opportunity for Customer/Business Operations Analyst with long established global client based in Shannon, Co. Clare. Position will be offered on initial 12 month contract, with significant opportunity to extend.
GENERAL SUMMARY
The Business & Licensing Team provides transactional, analytical and statistical support within a functional area under Global Business Operations. Their primary responsibility is Customer Assets and RMA’s management. The team carries out business system research and analytics for the purposes of reporting for use in business planning and analysis for assigned area.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Executes daily requests for Customer Assets and RMA’s across the relevant business systems
• Reviews and Analysis customer asset issues and provide resolution recommendation
• Manages queries, escalations and delivers solutions
• Collaborates with team members and cross-functional teams on issues to ensure problem resolution is delivered timely and efficiently
• Reviews all orders in accordance to process instruction for completeness and accuracy
• Interfaces with and supports both internal and external customers
• Verifies accuracy and quality of various customer assets data
• Supports the business through compiling, preparing and reporting metrics and statistical data used in the analysis of operational performance of designated functional area
• Compiles and prepares information and analysis for review by senior level analysts and management
• Assists with preparing accurate and concise reports and procedures
• Actively participates in assigned projects and creates business requirements with the assistance and direction of management and senior analysts
• Creates and executes functional programs, practices and processes
• Evaluates business problems and recommends solutions
• Supports day-to-day business operations functions, business system applications and technologies
• Performs other duties as required
MINIMUM EDUCATION/EXPERIENCE:
• Bachelor degree with 1-3 years of professional work experience, preferable in a high tech environment.
SKILLS
• Strong communication skills, both written and oral
• Ability to work independently
• Ability to work within a team environment
• Strong attention to detail required as well as customer focus
• Proficient knowledge of Microsoft Office, Excel, Words, PowerPoint
• Confident with decision making skills in order to assist with problem solving
• Knowledge of Licensing models and serialized materials but not essential
• Knowledge of Sales Force and SAP ERP system an advantage but not essential
eFlexes is an equal opportunities employer
