Customer Service Administrator

We are currently recruiting for a Customer Service Administrator for 6-month contract with Ennis based multinational client.

Job Responsibilities:  

• Responsible for responding to a variety of customer enquires in a timely manner
• Develops KPI’s for managing customer enquiries -works with supervisor and wider team to improve processes and reduce enquiries
• Responsible for RMA enquiries and processing
• Issues weekly RMA report and tracks progress
• Responsible for customer back order management tasks
• Other Daily/Weekly reports as required
• Take responsibility for other duties as requested and as assigned from time to time
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both.

Requirements /Essential Skills / Attributes 

• Degree or equivalent
• Extensive use of ERP systems (preferably Microsoft Dynamics Ax), CRM
• Microsoft office; email, word excel
• Attention to detail, process driven
• Working back may be required at peak times and skeleton cover for public holidays
• Experience working in a similar ro