We currently have an excellent opportunity for Customer Service Executive with one of our long-established Aviation clients based in Shannon. The person will be responsible for all support required by a customer before, during to end of on site project. It includes giving all the hospitality and support required to customers and related office work. Moreover, it includes promoting customer orientation throughout the entire organization and will be offered on initial 6 months contract with significant opportunity to extend.
Main responsibilities
? Arrange all aspects of customer visits, including pickup, hotels, taxis, flights, catering, security access etc.
? Facility tour including introduction to Project team
? Constantly supporting in customer care – handling of customer issues and requests on daily basis including personal issues of the Customer (e.g. health care, out of hours queries)
? Supervision of reps offices and crew lounge on daily basis
? Organizing of tours, excursions and evening events during customer stay
? Ensuring that customer entertainment is well organized and innovative
? Preparation of welcoming and farewell packages (flyers, city maps, gifts for reps and guests etc.)
Contract Administration
? Processing and archiving of contracts & related documents
? Support in CAS (Customer Approval Sheet Process)
? Administrative Support to Key Account Managers/Commercial Project Managers
Other Administrative duties:
? Creating and updating records in the Customer Database
? Management of customer feedback
? Handling of all invoices related to ordered services by Key Account Management & Customer support team – rechargeable/absorbed
? Ordering of stationary material for the Customer offices as well as the team
? Searching for potential companies to cooperate with / e.g. Real estate agencies, Car rentals, Hotels, Restaurants, etc/ and negotiate frame contracts
? Organization and services – (e.g. catering, transport – minibus/taxi, hotel accommodation)
? Special support in organizing events, conferences, review-meetings, etc.
? Working with SAP (e.g. creation of Sales Orders)
? Development and provisioning of company merchandise
? Provisioning of customer related input to internal newsletters / media
? Ensuring that the company webpage / info boards are constantly kept updated
Key Skills/Experience:
? Mature with strong customer orientation
? Seasoned judgment and the ability to set priorities and take decisions
? Fluent English
? Strong organisational skills and ability to deal with a broad variety of issues
? Excellent communication skills – written and oral
? Good knowledge in use of computer software (e.g. MS-Office, ideally SAP)
? Ability to plan effectively and work under pressure with minimum supervision
? Ability to work as part of a team
? Relevant experience in a similar customer facing position
? Recognised education in a relevant field
? Ability to maintain confidentiality of records and information
? Expected to work core hours in order to meet deadlines and be flexible to attend to the customers needs after office hours
? May be required to travel on Company business
eFlexes is an equal opportunities employer.
