We are delighted to present an exciting new opportunity for a Customer Services Representative to join the team of our client, a highly regarded Irish company based in Shannon. As a wholly-owned organization, they provide a thriving work environment and a chance to make a significant impact. This role offers the chance to be a valuable member of the team, serving and supporting customers with exceptional service.
Reporting to the Customer Services Manager, the Customer Services Representative is accountable to follow company procedures for the accurate administration of all transport activities.
Roles and Responsibilities:
• Receive and process sales orders by phone and email, and where applicable, enter orders on the hauliers' track and trace system.
• Enter customer orders on company systems.
• Provide customers with anticipated delivery dates and times according to agreed lead-times.
• Liaise with technical representatives to ensure customer site readiness prior to deliveries.
• Distribute delivery documentation for all outgoing deliveries.
• Maintain and update price lists for all customers.
• Highlight any changes to orders to Customer Services production or any unusual requirements.
• Update company systems with new customer accounts, delivery addresses, and new product templates.
• Complete sales orders post-delivery and ensure all relevant paperwork is assigned and attached to each order (e.g., PO, POD) and closed out for invoicing.
• Assist with issuing quotes for products to customers.
• Act as the main point of contact for answering telephone calls related to customer queries.
• Perform any other ad-hoc duties as required.
Skills and Experience
To apply, please email your CV to Jake.loughran@eflexes.com or call 085 800 7936 for further details.
