We have an immediate opportunity for
IT Support with French with long established Limerick City based client, who provide support to their customer base across EMEA. Working as part of a multilingual, multicultural team, the role will include providing end user technical support on a rate of IT equipment.
Position will be based ON SITE at client's premises in Limerick city.
Full time Permenant position 39hrs - Mon to Fri
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Effectively respond to all customers queries within agreed performance targets.
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Troubleshoot client device hardware and software problems, software installations and upgrades together with customers via phone, e-mail, chat.
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Provide first level support for client products.
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Research, resolve and respond to queries received in accordance with company policies and procedures.
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Provide accurate and thorough solutions to user problems.
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Research information as required to ensure customer is provided with an effective resolution to issue reported.
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Work effectively & systematically to ensure that all correspondence including email, phone, chat queries. as resolved as per agreed performance metrics.
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Proactively update and maintain database with customer information.
