We currently have an opportunity for IT Support with German with Shannon, Mid West of Ireland based multinational client who provide support to their customer base across EMEA. Working as part of a multilingual, multicultural team, the role will include providing end user technical support on a wide range of leading edge storage and wireless devices, both to business and end users. Working hrs 39 hr wk - Mon to Fri. Positions will be offered on long term contract.
The Role:
Effectively respond to all customers queries within agreed performance targets,
Troubleshoot client device hardware and software problems, software installations and upgrades together with customers via phone, e-mail or fax.
Provide first level support for client products.
Research, resolve and respond to queries received in accordance with company policies and procedures.
Provide accurate and thorough solutions to user problems.
Research information as required to ensure customer is provided with an effective resolution to issue reported.
Work effectively & systematically to ensure that all correspondence including email, fax, letter etc. as resolved as per agreed performance metrics.
Proactively update and maintain database with customer information.
Experience:
Previous customer service experience desirable
Must have good knowledge and interest of PC applications - Hardware & Software - particularly storage, and wireless.
Skills:
Fluent German with a good level of English (both written and oral).
Have the ability to provide consistent, positive customer service in a multicultural team and in a state of the art work environment.
