Due to continued business growth, our Shannon based logistics clients now has an exciting opportunity for
Key Account Manager to join their growing team. Responsibilities include growing and process improving the relationship with our customers and Partners by delivering our KAM objectives. It will also include delivering our Key Account Management operating plan in the design and executing our continuous improvement programs that fosters a positive and recognized engagement with our customers.
By strategically managing the key accounts within the business, you will utilise your high level relationships to directly impact the business on boarding process. This role requires both commercial acumen, and a high level of operational skill.
This is an excellent opportunity for an experienced logistics professional to move their career to their next level, in a fast paced, growing organisation!
The Role:
To understand our Customer business requirements and strategies.
To maximize profitable by delivery of objectives by alignment with Customer category Strategy.
Developing the KAM process capability in line with the customer business plans based on a thorough understanding of customer trends, customer requirements and performance
Building/managing customer relationships by developing a productive working relationship with key customer stakeholders
Managing process improvement introductions
Deliver accurate timely reports, i.e. daily, weekly, monthly and QBR’s
Strategically articulate company’s future direction, partner business requirements, customer deliverables by ensuring delivery of Business plan.
Ability to Negotiate – Implement a clear negotiation framework for all issues and opportunities achieving best possible result at the lowest possible cost. Prepares compelling and persuasive presentations and customer proposals
Ability to engage and contribute to the wider company direction.
Effective listening skills that uncover opportunity and provide basis upon which proposals are based.
Communication – Documents and communicates effectively all issues and opportunities relating to the Customer in a succinct, effective and compelling manner enabling others to understand the issue/opportunity and the proposed action.
Exceptional customer interface with an ability to articulate and execute with excellence company’s Customer activation plans to; Customers, 3rd Party Providers and other key stakeholders.
Customer Focus: Establishes and maintains effective relationships with Customer and gains their trust and respect.
Business Acumen: Possesses an understanding of how businesses work. Knows the industry, industry practices, trends and market information
Integrity and Trust: Operates to the utmost respect and honesty in all interactions.
Peer Relationships: Ability to solve problems with peers, as a team player and encourages collaboration.
Energy & Driven for Results: A top performer with a Track record in successfully exceeding goals, bottom line oriented with an ethos to steadfastly push self and others for results.
Action Orientated. Enjoys working hard, is action oriented and full of energy for both challenging and rewarding tasks. Not Fearful of acting with a minimum of planning and continuously seizes day to day business opportunities.
Communication both Verbal & written. – Documents and communicates effectively all issues and opportunities relating to the Customer in a succinct, effective and compelling manner enabling others to understand the issue/opportunity and the proposed action.
Proficient in standard logistics software
Excellent analytical, problem solving and organizational skills
Ability to work independently and handle multiple projects
eFlexes is an equal opportunities employer.
