Logistics/Ocean Import Customer Services Admin

Logistics/Ocean Import Customer Service Representative 

Eflexes currently have a great opportunity for Logistics/Road Freight/Ocean Import Customer Service Advisors with a multinational logistics company based in Shannon.

 Apply today:  email your CV to lorraine.walsh@eflexes.com

These roles are a fantastic opportunity for the right candidate to join a world class employer, and enjoy working in a collaborative team environment with excellent learning and development opportunities.  In addition, the successful candidates will receive a comprehensive salary and benefits package including full healthcare.

Day to day responsibilities will include:

• Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Ocean Import department
• Interact with our customers in arranging their international shipments, pro-actively monitor
  shipments in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times
• Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes
• Ensure all customers standard operating procedures are followed and updated in the DLSOP
• Complete end of day checks of the workflow is complete and any exceptions are dealt with before the day end
• Record billing exceptions in CFIT. Communicate the exception to the billing clerk via email. Own the revenue on your consignments
• All charges associated to consignments are noted within a DLSOP and communicated to the billing team
• VAT/Duty invoices are processed and money collected prior to the declaration being committed for customer.

Qualifications & Experience:

• 2 years related experience and/or training; or equivalent combination of education and experience
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• Candidates must be eligible to work in Ireland