Ocean Import Customer Service
Eflexes currently have a great opportunity for Ocean Import Customer Service administrators with a multinational logistics company based in Shannon.
This is a fantastic opportunity for the right candidate to join a world class employer, and enjoy working in a collaborative team environment with excellent learning and development opportunities. In addition, the successful candidate will receive a comprehensive salary and benefits package including full healthcare.
Day to day responsibilities will include:
- Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Ocean Import department
- Interact with our customers in arranging their international shipments, pro-actively monitor
shipments in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times
- Ensure all documentation is supplied in a timely manner to customer and/or broker for customs purposes
- Ensure all customers standard operating procedures are followed and updated in the DLSOP
- Complete end of day checks of the workflow is complete and any exceptions are dealt with before the day end
- Record billing exceptions in CFIT. Communicate the exception to the billing clerk via email. Own the revenue on your consignments
- All charges associated to consignments are noted within a DLSOP and communicated to the billing team
- VAT/Duty invoices are processed and money collected prior to the declaration being committed for customer.
Qualifications & Experience:
- 2 years related experience and/or training; or equivalent combination of education and experience
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English
- Candidates must be eligible to work in Ireland
Apply today: email your CV to angelina.oneill@eflexes.com or call 086 0205506
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