PRIMARY FUNCTION:
Provide technical application assistance to both internal and external sales personnel and end users as well as review application details on orders and inquiries.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Provide application, selection and troubleshooting assistance to distributors, end users, internal sales, and external sales personnel where a high degree of expertise is required.
- Reviews all orders from a specified geographical area when application details are given or when there may be some question to the proper application of pumps in question.
- Handles inquiries relating to application, technical questions, and troubleshooting for distributors and CSC team members from a specified geographical area.
- Has primary responsibility for application and technical training of geographical CSC team members.
- Technical liaison with Engineering.
- Participate in direct sales and troubleshooting calls as required by field sales.
- Prepare material and take a lead role in technical training programs.
- Assist in preparation of published technical documents such as Technical Service Manuals, and white paperscovering product and process descriptions
- Assist in development and maintenance of a technical knowledge & mechanical databases as determined by the custoemr needs
- Prepares certified test requests when specified on the order. Works with customer contact and lab to review test results.
- Maintain CRM database and produce monthly reports from CRM
- Monitor customer needs, changing market conditions, product deficiencies and market opportunities to make recommendations for new products.
- The ability to prepare unit layout drawings to support quotation & manufacturing drawings to support Production.
- Proficiency in SolidWorks required.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
- BS Degree in Mechanical or Chemical Engineering or 4 year Industrial Technology - Degree.
- Experience in a field relating to liquid handling desirable.
ADDITIONAL REQUIREMENTS:
- Must have excellent communications skills (both verbal and written).
- Must have good organizational abilities.
- Must work well in a team environment. Must maintain internal and external customer relationships.
- Must possess good diagnostic/troubleshooting abilities
- Must be self motivated.
COMPUTER SKILLS:
- Proficient with Microsoft Office products including but not limited to, Word, Excel, and Outlook.
- Proficiency in Solidworks essential
