We currently have an exciting opportunity for an enthusiastic and skilled Café Team Lead to join a bustling team at a vibrant Café, located in a tourist venue in Co. Clare.
This exciting position entails overseeing a team, providing exceptional customer service, adeptly handling multiple tasks, prioritizing responsibilities, and ensuring all targets are achieved. Flexibility is essential for this role, which reports directly to the Food & Beverage Manager.
The new Café Team Lead will hold a permanent, full-time position, working an average of 40 hours per week, with a roster of 5 days over a 7-day cycle.
If you have relevant experience, enjoy leading a team and interacting with multiple nationalities you will certainly have the opportunity to thrive in this unique and friendly environment, while also benefiting from a highly competitive salary.
The Café Team Lead will be responsible for:
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The day to day running of a busy tourist Café
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Training and consistent mentoring of all Food and Beverage Assistants
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Delegating in an efficient manner, ensuring all team members have a clear understanding of their duties, the product offerings, the required standards of food presentation and attention to their workstation and its environs
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Promoting a positive working environment for all the team. Optimising opportunities to motivate and enhance performance levels of the team
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Ensuring all customers receive a warm welcome providing excellent customer service
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A robust and practical approach to food safety at all times, while ensuring HACCP and hygiene practices are constantly maintained
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Creating, managing, and maintaining biweekly staff rosters on company software
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Weekly Food & Beverage ordering with company suppliers
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Dealing with any customer comments and feedback in a timely fashion
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Ensuring all customers receive a warm welcome providing excellent customer service.
Qualifications, Skills and Experience:
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The ideal candidate will be passionate about food and customer service
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Must have a proficient knowledge of Microsoft Office suite
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Must have hands-on approach, be self- motivated and be capable of multi- tasking
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Must have excellent communication and people management skills
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Previous working experience in a similar role will be an advantage
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Trained in HACCP principle’s is a requirement.
