We currently have some exciting new roles of Duty Operations Manager with well-known County Clare based hospitality brand. Reporting to Operations Manager, positions will be offered as full-time permanent roles with attractive salary for the right candidates. Position will be operational on seven day week basis in line with bi-weekly/monthly roster
Main Tasks, Duties & Responsibilities:
- Supervise, motivate and develop skills of all operational staff.
- Supervise and actively manage staff, including the performance management.
- Be fully aware of all site facilities, special activities and promotions relevant to the facility
- Ensure visitor needs are anticipated and satisfied to the highest standard.
- Provide direction to employees on operation and procedural issues using SOP’s as a guide while developing reviewing SOP’s as necessary.
- Using Clockwise system, daily checking anomalies, updating records, ensuring all documentation is completed and uploaded.
- Assist with preparation of rosters and organise additional cover as required.
- Deal with any capacity management issues as required.
- Project Management as assigned by Mgt, including Health & Safety, Recruitment & Selection, Procurement, Green initiatives, IT Support etc.
- Assist with on site marketing and promotions
- See guest feedback and react to same by liaising with Guest Relations
- Create and deliver educational content (on site and off site)
- Oversee facility refurbishment and renovations as required.
- Monitor performance, maintenance and upgrades to Site Security Systems.
Requirements/Essential Skills & Attributes:
- Proven track record in supervisory and leadership skills in operations.
- Flexibility and a strong problem-solving approach.
- Ability to demonstrate a high level of teamwork & motivation skills
- Excellent customer service skills
- Proven organisation skills and experience in multi-tasking
- Ability to demonstrate a strong mechanical knowledge of operation of the facility.
- PC literate and good keyboard skills, with Microsoft Office proficient.
- Full clean driving licence.
- Fluent English spoken and written.
Desirable skills:
- Experience in tourism service or visitor attractions
- Project Management experience
- Familiarity with Oracle, Clockwise or Gama an advantage.
To apply, please email your cv to nuala.mcmahon@eflexes.com or call 086 6033772 to discuss in confidence.
