Our Client based in the mid-lands is one of the fastest-growing B2B SaaS businesses in Europe and the US, with offices in Ireland, the US, Europe and the UK.
As IT Support Engineer you will become part of the talented IT team that provides guidance and support to internal and external customers. This position requires self-motivation to achieve whatever needs to be done in the best interest of the customer, while adhering to the company values.
The IT Support Engineer will be a generalist covering a broad range of support areas without necessarily specialising in any one discipline. The Company operates primarily in a Windows based environment running MS SQL Server, and the new Support Engineer will be expected to have the ability to deploy, diagnose and support this environment.
The Company is offering a very competitive compensation package with this role, as well as the opportunity to grow your career and achieve your potential in a fast-growing dynamic company.
This is a key role with the following responsibilities and tasks, but this list is not exhaustive:
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Investigating and Responding to Helpdesk tickets within SLA’s
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Ownership of issues where necessary
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Leading technical investigations
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Diagnosing problems through log, events analysis etc. and implementing workable solutions
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Conducting hardware investigations
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Performance of customer upgrades and installs
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Liaising with customers
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Attendance and input at customer handover meetings
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The Company IT Environment Support – External and internal backups, iis site creation and
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maintenance, server builds, hardware & software support for The Company laptops, application
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licensing and inventory controls, business applications support, access controls, Internal
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server monitoring & support
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IT Security – Firewalls. McAfee EPO Orchestrator, support documentation, cyber security
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principles, SSO and IdP installation and configuration
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3rd party vendor management and assessment of proposed solutions
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Microsoft Office 365 Admin Centres, including Exchange, SharePoint, Teams, Azure Active
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Directory, Security and Compliance
The ideal candidate will be a strong self-starter with the following attributes:
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A degree in an IT discipline is essential
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Excellent communication (oral and written) skills
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Well-developed people skills, capable of building strong working relationships
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Attention to detail combined with an ability to see the bigger picture
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A positive outlook and constructive way of working with others
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Professional personality with a “getting things done” attitude
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3-5 Years’ experience operating within a multi-disciplined support team
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Familiar with Project Management concepts
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Experience with change control frameworks
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A working knowledge of SQL and/or DBA experience would be a distinct advantage
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Applicants must be eligible to live and work in Ireland
