The position of I.S Technical Officer is an exciting opportunity for an individual interested in playing a significant role within Clare Tourism and will be based in Ennis, Co. Clare.
The successful applicant will report to the Assistant I.C.T systems Manager and provide ICT support and with a large-scale investment imminent will support the digital programme.
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Acting as first point of contact for ICT support and assistance.
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Providing telephone/email/remote desktop/desk side support for users onsite and to those working remotely on the full range of ICT services available, including Active Directory, Microsoft Windows 10, Microsoft Office 2016/M365 office productivity suites, PC’s, Laptops, Printers and AV equipment.
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Configuration of hardware, peripherals, and software installations, including support for new end-user device build developments, etc.
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Managing handover and briefing of users in the use of laptops and PC’s.
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Updating asset register.
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Any other work that may be assigned by the ICT helpdesk Manager.
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User account management.
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Fault finding with escalation to Third line and external 3rd parties when required.
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Provide technical assistance and support to end users, promptly resolving hardware and software issues.
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Diagnose and troubleshoot network and connectivity problems, including LAN, WAN, and VPN.
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Perform installation, configuration, and maintenance of desktops, laptops, servers, and other IT equipment.
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Collaborate with fellow IT team members to identify and implement effective IT solutions and enhancements.
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Maintain accurate documentation of IT systems, procedures, and configurations.
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A recognised Third Level IT qualification
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Experience in an Information Technology environment including relevant practical experience as an IT Technician in a similar role
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Strong knowledge of Windows Server & Clients OS
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Familiarity with Office 365
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Experience in troubleshooting and maintaining network devices, such as routers, switches, and firewalls
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Basic knowledge of virtualization technologies (VMware, Hyper-V)
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Excellent problem-solving skills and ability to handle hardware and software-related issues.
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Strong interpersonal skills
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Flexibility and a strong problem-solving approach to issues with the ability to thrive under pressure and meet tight deadlines
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PC literate with proficiency in all Microsoft products and experience with the administration and operation of managed service desk systems
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Full Drivers Licence with access to own car.
