The position of Head of Operations is an exciting opportunity for an individual interested in playing a significant role within the tourism sector in a full time, permanent capacity.
The successful applicant will report to the General Manager and work closely with the Senior Management and Business Unit Managers within the various locations.
This position oversees and directs all aspects of the Operations of the sites and will have a focus on service delivery and the achievement quality standards and objectives.
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Coordination of all operational activity at all sites to ensure customers receive a world class visitor experience
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Communicates expectations & implements all Standard Operating Procedures and
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Polices to all staff & Business Unit Managers on site
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Compliance to legislative standards, policy procedures, handbook and company standards & expectations of the company
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Approving rostering of all staff on a monthly basis to ensure adequate staffing of the Sites
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Supervision of the daily roster to ensure efficiency of staffing and accountability for work tasks
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Health & Safety of employees and visitors
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Advance operational planning and managing capacity
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Dealing with scheduled service licencing, requests, amendments
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Supervision and performance management of Operational Duty Managers and Business Unit Managers
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Maintenance of site standards and overall facility management as a World Class Visitor experience
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Operational Reporting as required to the General Manager
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Onsite Signage and advance digital signage
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Customer Complaints handling
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Dealing with different types of crisis management, including weather, fire evacuation etc.
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Develop operational plans to improve the overall operation
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Establishes and maintains effective internal communications and meetings structures to ensure optimum teamwork and productivity
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Establishes and maintains a prominent level of visibility and involvement on the various sites
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Establishes and maintains effective employee relations including open communication with all employees
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Delivers on specific projects that may be assigned from time to time
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Researches, recommends, and introduces methods, products and services to improve the service delivery system
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Special projects as directed by the Company
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Deputise for General Manager East as required.
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Proven track record in operational / H & S management with at least 3 years management experience
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Candidate will ideally have a Diploma / Degree in a similar or related discipline in tourism / visitor management
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H & S qualification an advantage
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Experience in workforce management systems packages
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Flexibility and a strong problem-solving approach to issues
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Experience managing people in a small to medium size enterprise
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A commitment to excellence, continual innovation & world class service delivery
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Strong work ethic with a flexible attitude and approach
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Willingness to put in extra effort to ensure a world class visitor experience is delivered
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Applicants should have a full, clean driving licence
