· Support of existing software and hardware, via available means
· On site, remote via team viewer and over the phone.
· Manage multiple priority tickets to ensure timely resolution
· Training of the portfolio via one-to-one or group training
· Establish relationships internally and with our customer base
· Complete installations of new hardware and software from planning to training and signing off
· Comply with policy’s and company procedures
· Participate in new company projects that could include new systems, new products and new services
· Serve as a representative for the company ensure you wear the provided uniform
· Ensure hardware repairs or replacements are completed and documented accordingly
EXPERIENCE:
Must have experience using EPOS Systems(Electronic Point of Sales)
· Proven experience in using IT systems
· Knowledge of Microsoft Office at a minimum
· Networking skills both in a hardware and software scope
· High level of college education in IT (preferable) or CompTIA +A certificate
· A good understand of the Hospitality and Retail market with work experience (preferable)
