We have an excellent opportunity with rapidly growing Supply Chain Integrator based in Co. Clare for an experienced Customer Care Representative on an initial 6 month contract basis. This role requires a driven and energetic individual with excellent customer service skills who want to work in a challenging and rewarding environment.
Customer Care Representative will be responsible for developing and managing the full relationship with the Customer or Customers depending on scale and complexity. The role requires full ownership from order placement, carrier booking, track and trace, query management /escalations, invoice management, performance and corrective action reporting. In your role, you will liaise with the cross-functional teams (including Logistics, Finance and Sales) to improve the entire Customer experience.
Duties :
• Act as the key interface with the Customer
• Play an integral role in managing key Customer accounts
• Participate in the effective on-boarding of new Customers
• Responsible for the achievement of targets for Customers
• Focusing on developing the existing services to Customers
Requirements of the role:
• Previous experience in a customer service role either in Logistics/Customer Service
• Excellent communication with an aptitude to build relationships
• Proven experience in a cross-functional environment
• Strong Customer interface skills to effectively present data
• Highly self-motivated with an attitude to succeed
• Develop trust relationships with a portfolio of Customers
• Acquiring an understanding of key Customer requirements
• Ability to problem-solving and negotiation
• Expand the relationships with existing Customers
• Propose solutions to meet the Customers current/future objectives
• Ensure the services are delivered to Customers in a timely manner
• Serve as the link of communication between Customers and internal teams
• Resolve any issues/problems faced by Customers
• Deal with complaints to maintain the Customers trust
• Play an integral part in generating new opportunities with Customers
• Proactively work to log, track and effectively resolve Customer issues
• Prepare regular reports of progress to internal/external stakeholders
• Analytical skills to collect, analyse data with attention to detail/accuracy
• Maintain the key account daily/monthly metrics
• Analyse data for trends and to ensure accuracy/integrity
• Excellent organizational skills
• Support the business goals with the rollout of services to Customers
• Strong IT skills including MS packages
• Ability to work effectively as part of a team environment
