We have an immediate opportunity for IT Support with Spanish with long established Limerick City based client, who provide support to their customer base across EMEA. Working as part of a multilingual, multicultural team, the role will include providing end user technical support on a rate of IT equipment. Working hrs 39 per wk - Mon to Fri.
Permanent Contract
The Role:
- Effectively respond to all customers queries within agreed performance targets,
- Troubleshoot client device hardware and software problems, software installations and upgrades together with customers via phone, e-mail, chat.
- Provide first level support for client products.
- Research, resolve and respond to queries received in accordance with company policies and procedures.
- Provide accurate and thorough solutions to user problems.
- Research information as required to ensure customer is provided with an effective resolution to issue reported.
- Work effectively & systematically to ensure that all correspondence including email, phone, chat queries. as resolved as per agreed performance metrics.
- Proactively update and maintain database with customer information.
Experience:
- Previous customer service experience desirable
- Must have broad IT knowledge (both hardware and software) and previous experience working in a similar technical customer facing role.
Skills:
- Native Spanish speaker with excellent grasp of English (both written and oral)
- Ability to provide consistent, positive customer service in a multicultural team environment.
Salary - €23,000
To discuss in confidence please send your updated CV to simona.sampaolo@eflexes.com or call 085 871 3025.
