We are currently seeking an experienced Customer Service Representative to join a well-known company based in Ennis, Co. Clare.
This role provides a permanent, office-based opportunity, featuring a competitive salary package. In addition, the position offers enticing benefits such as a company pension, health insurance coverage, and employee discounts on various company services.
Responsibilities:
- Handling customer inquiries over the telephone.
- Providing prompt and effective responses to customer queries.
- Accurate and efficient data entry into relevant systems.
- Responding to inbound customer calls/emails within agreed-upon service levels.
- Contributing to process improvements whenever possible.
- Recording customer interactions and transactions.
- Collaborating as part of a team to ensure high customer service satisfaction.
Requirements:
- Previous experience in customer service or call center roles.
- Proficient IT skills, particularly in Microsoft Office applications.
- Ability to work effectively within a multi-skilled team.
The Ideal Candidate:
- Should possess a flexible approach to work and handle multiple priorities in a fast-paced environment.
- Must be capable of working in a demanding front-line service role as part of a client-focused team.
- Demonstrates commitment to maintaining high levels of client service and process improvement. Proficiency in MS Word & Excel is essential.
- Displays a high level of numeracy with excellent attention to detail, is highly organized, self-motivated, and proactive in anticipating situations rather than waiting for instructions.
- Exhibits strong interpersonal skills with an excellent telephone manner.
- Possesses excellent verbal and written communication skills, professionalism, drive, and enthusiasm.
To apply, Please email your CV to Jake.loughran@eflexes.com or call Jake on 085 800 7936 for further details.
