Our client based in Co. Clare has a wonderful opportunity for a Group Reservations and Revenue Manager to join their team. This is a permanent, full time position, Monday to Friday office hours.
The successful applicant will report to the Head of Commercial and Shared Services and work closely with Senior Management team within the Organisation.
The Group Reservations and Revenue Manager will have the responsibility for providing and supporting the reservations teams. In particular, the implementation of revenue management strategies and processes, with the administration and development of a reservations system.
Duties and responsibilities will include:
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Develop and implement a bespoke booking and reservations system and contribute to the improvement, development and maintenance of this booking and revenue management system.
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Supporting and monitoring the reservations departments within the organisation, and managing the team.
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Work closely with the senior management to develop rate strategies.
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Development of Key Performance Indicators, weekly yield and monthly revenue reports.
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Produce month end reports with a strong emphasis on past, current and future performance analysis.
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Utilise rate comparison reports to identify and react to pricing opportunities within the business.
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Works closely with the operational management team and manage the development and understanding of the trade and booking system to assist with capacity management for all sites.
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Work with management to develop standard operating procedures on the organization rates.
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Act as the principle point of contact for anyone with questions about reservations and yield management.
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Establishes and maintains effective employee relations including open communication with all employees.
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Assist sales teams with trade contracts renewals, ensuring that all trade partners are compliant with their contracts.
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Supporting the sales and marketing management teams with promotional information to drive sales.
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Assist the Sales and Marketing teams to promote and grow online bookings.
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Delivers on specific projects that may be assigned from time to time
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Supports and works in conjunction with the senior management to ensure best practice.
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Participate in outreach activities as required.
Requirements/Essential Skills and Attributes
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Proven track record in yield/ revenue management/reservations with at least 5 years management experience
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Diploma / Degree in a similar or related discipline in tourism / visitor management, business /finance or related field qualification is required
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Experience in PC based systems and technologies
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Experience in reporting systems and technologies
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Analytical and commercial in approach
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A strategic approach to the operation, be open to change and have excellent interpersonal skills
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A current full class B drivers’ licence and access to own car.
