Due to continued success our Client is looking for a Customer Service Manager for their bustling office environment based in Ennis, Co. Clare.
As Customer Service Manager you will play a pivotal role in driving sales, ensuring customer satisfaction, and fostering long-term relationships. Leading a dynamic team of up to 12 direct reports, you will orchestrate the delivery of exceptional service while strategically balancing sales objectives and customer retention efforts.
With strong IT skills you will be instrumental in optimising workflows, leveraging data insights, and implementing technological solutions to enhance customer experiences.
Key Responsibilities:
Leadership and Team Management:
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Lead, mentor, and motivate a team of customer service representatives to achieve sales targets and deliver outstanding customer service.
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Foster a collaborative and supportive work environment, encouraging professional growth and development among team members.
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Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for improvement.
Sales Focus:
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Develop and implement strategies to drive sales growth and maximize revenue opportunities, ensuring alignment with company objectives.
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Analyse sales data, identify trends, and develop actionable insights to capitalize on market opportunities and enhance sales performance.
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Collaborate closely with the sales team to streamline processes, identify cross-selling opportunities, and optimize customer acquisition strategies.
Customer Retention:
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Proactively engage with customers to understand their needs, address concerns, and foster long-term relationships.
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Develop and implement retention initiatives, such as loyalty programs, personalized communications, and follow-up processes to enhance customer satisfaction and loyalty.
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Monitor customer feedback, analyse churn rates, and implement strategies to mitigate customer attrition and maximize retention rates.
IT Skills Utilization:
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Leverage IT tools and systems to streamline customer service processes, enhance efficiency, and improve overall service delivery.
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Collaborate with IT teams to identify and implement technological solutions that enhance customer experiences, such as CRM systems and self-service portals.
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Stay abreast of emerging technologies and trends in customer service and sales to continuously innovate and improve processes.
Qualifications:
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Bachelor's degree in Business Administration, Marketing, or a related field.
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Proven experience in customer service management, preferably in a sales-driven environment.
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Strong leadership skills with the ability to inspire and motivate a team.
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Excellent communication and interpersonal skills, with a customer-centric approach.
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Proficiency in IT skills, including familiarity with CRM systems, data analytics tools, and Microsoft Office Suite.
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Analytical mindset with the ability to interpret data, identify trends, and drive actionable insights.
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Results-oriented with a strong focus on achieving sales targets and driving business growth.
Apply now, and be part of a dynamic environment where your leadership, sales acumen, and IT expertise will make a significant impact on our success!
