Due to continued business growth, we are currently recruiting a Customer Care Representative - Italian with a Clare based multinational client. This exciting and dynamic new role will be offered on a full-time permanent basis.
Job overview:
The Customer Care Representative is responsible for maintaining a positive experience for our customers. This position will act as the point of contact on a day-to-day basis, owning the operational relationship with the customer and their duties will include:
- Daily processing of orders in an accurate manner
- Order Management for European based customers
- Responding to customer queries in a timely manner and to the highest standard with an aim to resolve completely first time.
- Resolving order, shipping, returns, credits & invoice queries
- Dealing with customer complaints, escalating to management as appropriate.
- Identifying and communicating resolutions to order delays, missing information, and product availability.
- Responding to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
- Providing ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
- Fostering excellent relations with all customers and promoting a professional image of the company
Technical Skills:
- Education: Some third level preferred or similar experience
- Languages: Fluency in English, Italian & Spanish required.
- 1-2 years' experience in a Customer Service / Order Management role
- Proficiency with Microsoft Office: Outlook, Word, PowerPoint and Excel
- Experience working within ERP systems.
- Experience with Power BI a plus
- Strong communication (written and verbal), interpersonal, and organization skills
- Experience with customer order entry of industrial products
- Must have the ability to quickly learn Customer Service software applications
- Strong team member, building an environment of trust and inclusivity.
- High attention to detail required
- Ability to work in a fast-paced environment
- Ability to work flexible schedule, extended hours and occasional overtime
Travel:
• Ad hoc travel may be required to support the business requirements
To apply for the role, please email you cv to nuala.mcmahon@eflexes.com or call 0866033772 to discuss in confidence.
