Seafreight Co-Ordinator

We are delighted to be recruiting an experienced Seafreight Co-Ordinator on behalf of a well-established logistics client based in Shannon, Co. Clare.

Job Purpose

To provide a professional, efficient, and customer-focused sea freight operations service to both internal and external customers, ensuring shipments are managed effectively from booking through to final delivery and invoicing.

Main Duties & Responsibilities

• Process and manage sea freight shipment bookings for forwarding operations.
• Monitor shipments from initial customer booking through to final destination and payment.
• Provide a consistently high level of customer service to both internal and external customers.
• Liaise with local and international suppliers, vendors, shipping lines, and agents to secure competitive rates and efficient services.
• Coordinate with transport providers regarding collections and deliveries.
• Process sales and purchase invoices and resolve any customer or supplier invoice queries.
• Manage rate requests and prepare and issue customer quotations.
• Maintain a good working knowledge of customs clearance requirements, including SADs and related documentation.
• Support the ongoing development and growth of the company's sea freight services.
• Build and maintain strong working relationships with customers, suppliers, agents, and internal teams.

Additional Duties

• Provide operational cover during periods of annual leave and staff absence.
• Assist other freight departments with administrative and operational requirements when necessary.
• Attend occasional customer meetings and visits.
• Participate in operational and business improvement projects.
• Carry out any other duties reasonably assigned by the Operations Manager.

Key Skills & Experience

• Several years' experience in a similar sea freight, freight forwarding, or logistics operations role.
• Strong knowledge of sea freight processes and international logistics.
• Excellent IT skills, including proficiency in Microsoft Office and CRM systems.
• Strong communication, interpersonal, and customer service skills.
• Excellent organisational skills with the ability to prioritise and manage a varied workload effectively.
• Ability to work accurately and efficiently in a fast-paced environment.
• Flexible and adaptable approach, with the ability to respond quickly to changing business priorities.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work effectively both independently and as part of a team.