Customer Service Administrator

Prime Objective
Assist the team in achieving our operational goals and objectives by providing a range of supporting services and activities.   This position will be offered on an initial 6 months contract with view to becoming permanent. 

Responsibilities include: 

• Develop excellent working relationships with our Customers, Supply Partners and Staff thus maintaining relationships going forward
• Be accountable for the day to day relationship between the customer and service providers by driving quality of service, office improvements.
• Ensure we deliver on our customer execution requirements on a daily basis by tracking shipments, quote submission, daily reports.
• Provide all necessary administration support to the team members to ensure they can achieve their sales targets by maintaining  and updating  customer scheduled visits and time planning for team members
• Maintain a high standard of personal presentation at all times to enhance our company profile.
• Provide marketing administration support by making outbound sales calls on a daily basis, Updating the CRM system, Reach weekly targets.
• Maintaining customer records, handling all correspondence between the sales executives, their customers and business Partners
• Create a customer records process for maintaining all files and records for Quotations and customer requests.
• Manage the accounts payable and accounts receivable process
• Preparation and presentation of personal and company progress reports at weekly and monthly meetings.
• Responsible for maintenance of CRM systems 

Requirements:
This position requires absolute dependability, a high energy level, exceptional time management and organizational skills, and eagerness to collaborate with managers to achieve overall team goals. The person must be comfortable working in a small office and often times alone.

Job Requirements:

• Experience with a CRM/ERP systems are a distinct advantage
• Must have high aptitude for learning new software programs.
• Strong written and verbal skills.
• Strong attention to detail and exceptional organizational skills.
• The ability to work both with a team and individually.
• Ability to multi task and work well the customers, partners and team members
• Be honest and trustworthy.
• Develop excellent working relationships with our Customers, Supply Partners and fellow colleagues thus maintaining relationships going forward