Our Clare based client has a new position available for an APA qualified, Claims Assessor at their office in Ennis.
Reporting directly to the Claims Supervisor, the Claims Assessor will Assess and process claims and provide exceptional customer service to policy holders.
This is a fantastic opportunity to join a very friendly and supportive team, and build on your chosen career path.
Responsibilities will include:
Answer and resolve all queries received by you by email (either directly or to the group inbox when you are covering this), or that are presented by the policy holder by telephone. Ensuring exceptional levels of customer service is maintained throughout
Reply to general correspondence from policy holders
Maintain filing systems
Assist with the prompt answering of all incoming telephone calls
Undertake other general clerical duties to be carried out as directed
Strive to continually improve personal performance to achieve excellent service levels for the team, meeting key performance indicators and targets
Take responsibility for continuous self-development and own learning
Maintain co-operative relationships with all departments by supporting colleagues.
Qualifications & Experience:
Leaving Certificate standard or equivalent
APA Qualification - essential
Previous experience of handling and assessing insurance claims, preferably in the health insurance / personal accident market
An eye for detail, self-driven and conscientious individual
Strong analytical and problem-solving skills
Excellent interpersonal communications skills
Ability to deal with customers in a professional manner
Ability to self-motivate
Must be able to effectively work in a team environment
Excellent written and verbal communication skills
Fluent in business English written and verbal is essential.
Benefits:
To apply, please email your cv to Jake.loughran@eflexes.com or call 085 800 7936 for further details.
