Due to continued business growth, we have an immediate superb new opportunity for an experienced Sales Operations Specialist with long established Shannon, Co. Clare based multinational client. Position will be offered as full time permanent opportunity with excellent package and hybrid working for the right candidate
Role Overview
The Sales Operations Specialist proactively manages the day-to-day customer and sales operation, to deliver a flawless customer experience, and owns delivery of the 0-3 months revenue target through disciplined forecast monitoring (demand control) and execution. This position is the sole point of contact for all customer and distributor queries and escalations. The role is responsible for optimising sales processes, systems, data, and performance to enable the sales organisation to operate efficiently and effectively in supporting growth ambitions. This role partners closely with Sales Leadership, Finance, Marketing, Operations and Customer Centricity to Champion Customer Intimacy, provide operational excellence, actionable insights, and scalable processes that drive revenue growth and meet/exceed customer expectations.
Key Responsibilities
- Own delivery of the 0–3 month revenue plan through disciplined demand control, monitoring bookings, backlog, forecast and supply position to identify risks early, drive actions, and remove blockers that impact near-term revenue.
- Own the 0–3 month demand control process by reviewing forecast, backlog, supply constraints and shipment outlook, identifying revenue risks and opportunities early, and driving clear recovery or pull-in actions with Sales, Supply Chain and Operations. Ensure Future Master is updated to reflect changes in the 0–3 month window.
- This includes reviewing backlog and shipment commitments, validating forecast versus open orders, identifying pull-in or push-out opportunities, prioritising constrained supply against revenue impact, coordinating recovery plans for shortfalls, escalating material risks, and updating Future Master and related demand signals to reflect agreed actions.
- When products are constrained, proactively identify and propose suitable alternatives (product substitution), confirm availability and commercial impact, obtain required approvals, and updating quotes, orders and customer communications accordingly.
- Own and continuously improve end-to-end sales processes, from lead management and forecast accuracy through to order administration, order fulfilment and after-sales service, identifying bottlenecks and implementing scalable solutions by defining system requirements, managing enhancements, and working with IT or external partners on system improvements.
- Manage Microsoft Dynamics CRM and ERP data quality: customer master data, pricing/discount structures, product set-up, territory/account assignments and user support (in line with governance).
- Utilise Microsoft Dynamics CRM as a relationship management and sales enablement tool, driving CRM adoption and user compliance. Register and manage all customer activities, including appointments and actions, in CRM.
- Produce and maintain recurring sales performance reporting, including pipeline, bookings, backlog, revenue, and forecast accuracy, and provide actionable insights to Sales leadership.
- Coordinate pricing and PMR quotation set-up, approvals, contract and commercial checks, and order processing.
- Protect commercial policy and profitability by ensuring pricing, discounts, and key terms are applied correctly and approvals are obtained, balancing customer commitments with margin and governance requirements.
- Partner with Finance on credit, invoicing, and returns, ensuring adherence to policy and timely resolution of disputes.
- Act as the sole point of contact for customers and distributors on operational topics (order acknowledgement, order changes, delivery status, backlog and fulfilment issues, technical & non technical queries), with all related queries and escalations routed through Sales Operations; engage directly with Quality and Supply Chain to resolve within agreed service levels
- Partner with Supply Chain, Operations, and Distribution to monitor order backlog, anticipate supply risks, and coordinate actions to protect customer commitments and revenue delivery.
Key Skills:
- Commercial mindset with strong business acumen, confident working with pricing, discount frameworks, deal economics and margin drivers, and able to drive disciplined sales operations execution across the quote-to-order, order fulfilment and post-sales service lifecycle.
- Excellent stakeholder management skills and a passion for delivering a flawless service to customers, able to work effectively cross functionally with Sales, Finance, Operations, Quality, etc.
- Clear and effective communication skills (written and verbal); ability to manage customer expectations and proactively influence the outcome. Ability to explain processes, provide training and influence adoption
- High attention to detail and strong process discipline; able to manage multiple priorities with accuracy and pace
- Strong analytical and problem-solving skills; able to translate data into clear actions and recommendations
- Advanced Excel skills (pivot tables, lookups); experience with BI/reporting tools (e.g., Power BI/Tableau) is an advantage
- Strong proficiency with Microsoft Dynamics CRM (Dynamics 365) and comfort working across CRM and ERP; understanding of data governance and master data principles.
- Continuous improvement mindset; experience documenting processes, defining SOPs and supporting change/automation
- Technical minded - Keeping up to date with product and service information and competitor offerings
Education & Experience
- 3+ years’ experience in Sales Operations, Commercial Operations, Sales Support, or a similar role in a fast-paced, process-driven environment
- Demonstrated experience supporting sales teams and senior leadership.
- Experience in process improvement, forecasting, and sales performance management.
- Experience working with an ERP system (e.g., SAP, JD Edwards, Oracle or similar) and understanding of order management and master data
- Hands-on experience administering or power-using Microsoft Dynamics CRM (Dynamics 365); ability to support users and maintain data accuracy
- Strong proficiency in Microsoft 365 (Excel, PowerPoint, Teams); experience creating dashboards and reports is desirable.
- Third-level qualification in Business, Finance, Analytics, Operations or a related discipline (or equivalent experience).
Skills:
Sales Operations Commercial Operations ERP systems Microsoft Dynamics 365 Forecasting Order Management
Benefits:
Annual Bonus / 13th Cheque Group Life Assurance Gym Laptop Medical Aid / Health Care Pension Fund Parking
